Q: How do I place an order?
A: To place an order, simply browse our products on travelhustlechill.com. Select your desired item, choose the size and color, and click 'Add to Cart.' When you're ready to check out, click the cart icon in the top right corner and follow the prompts to enter your shipping and payment information.

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible on our Instagram page @travelhustlechill. If your order has not yet been processed, we’ll do our best to accommodate your request.

Q: How long does shipping take?
A: Shipping times vary based on your location. Orders within the Philippines typically take 5-10 business days. International orders may take 15-20 business days. Please note that these are estimated times and delays can occur due to customs or unforeseen circumstances.

Q: Do you offer international shipping?
A: Yes, we ship internationally via air freight. Shipping fees will be calculated at checkout based on your location.

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, GCash, and bank transfers. Detailed payment instructions will be provided during checkout.

Q: Can I pay in installments?
A: Currently, we do not offer installment payment options. All orders must be paid in full at checkout.

Q: Can I exchange or return my order?
A: Yes, we accept exchanges and returns within 14 days of receiving your order. The items must be in their original condition, unworn, unwashed, and with all tags attached. To initiate a return or exchange, please contact our customer service team on our Instagram page @travelhustlechill with your order number and reason for the return or exchange.

Q: Who covers the return shipping costs?
A: The customer is responsible for the return shipping costs unless the item received was incorrect or defective.

Q: How do I get a refund?
A: Once we receive your returned item and it meets the return criteria, we will process your refund to the original payment method within 7-10 business days. You'll receive an email confirmation once your refund has been processed.

Q: What should I do if I received a defective item?
A: If you receive a defective item, please contact us immediately on our Instagram page @travelhustlechill, with a photo of the defect, and we'll arrange a replacement or refund.

For further inquiries or assistance, feel free to reach out to us at our Instagram page @travelhustlechill. We’re here to help!